Refund Policy

iBuyZambia is committed to customer satisfaction. We understand that sometimes a product may not meet your expectations, and we want to make the return and refund process as simple as possible.

This Refund Policy applies to all purchases made through our platform and outlines the conditions under which refunds will be issued.

You may request a refund if:

• Product Not as Described: The item received significantly differs from the listing description
• Defective or Damaged: The product arrived damaged or is defective
• Wrong Item Sent: You received an incorrect item
• Non-Delivery: You did not receive your order within the specified delivery timeframe
• Quality Issues: The product has quality issues that were not disclosed in the listing

Time Limit:

Refund requests must be made within 7 days of delivery for most products. Some categories may have different timeframes:

• Electronics: 14 days
• Perishable goods: 24 hours
• Custom/personalized items: Not eligible unless defective

Follow these steps to return an item:

Processing Time:

• Seller Inspection: 1-3 business days after receiving the returned item
• Refund Approval: 2-5 business days after inspection
• Payment Credit: 7-14 business days depending on your payment method

Payment Method Breakdown:

• Credit/Debit Card: 7-10 business days
• Mobile Money: 3-5 business days
• Bank Transfer: 5-7 business days
• iBuyZambia Wallet: Instant upon approval

Please note that these are estimated timelines and may vary depending on your financial institution.

Items Must Be:

• In original, unused condition (unless defective)
• In original packaging with all tags and labels attached
• Complete with all accessories, manuals, and parts
• Free from any signs of use, wear, or damage (unless reporting defect)

Non-Refundable Items:

• Perishable goods (food, flowers, etc.)
• Personalized or custom-made items
• Health and personal care items (opened)
• Intimate or sanitary goods
• Downloadable software or digital products
• Gift cards or vouchers
• Sale or clearance items (unless defective)

Shipping Costs:

• Original shipping costs are non-refundable
• Return shipping is the buyer's responsibility unless the item is defective or incorrect
• If the seller is at fault, they will cover return shipping costs

If you receive a damaged or defective item, you must:

1. Report the issue within 48 hours of delivery
2. Provide clear photos showing the damage or defect
3. Include photos of the packaging if damage occurred during shipping
4. Do not throw away the packaging until the issue is resolved

Resolution Options:

• Full Refund: Return the item for a complete refund including shipping
• Replacement: Receive a replacement item at no additional cost
• Partial Refund: Keep the item with a partial refund (if you agree)

If you cannot resolve a refund issue with the seller directly, you can escalate the matter to iBuyZambia support:

• Open a dispute through your order page
• Provide all relevant evidence (photos, communications, etc.)
• Our team will review the case within 3-5 business days
• We will mediate between you and the seller to reach a fair resolution

iBuyZambia Buyer Protection:

If you paid through our platform and the seller fails to provide a refund as required by this policy, iBuyZambia may:

• Issue a refund from the seller's account balance
• Provide buyer protection coverage
• Take action against the seller's account

If you have questions about our Refund Policy or need assistance with a return, please contact us using the information below.